Question 1

What do I do when a plumbing disaster hits?

Accepted Answer

What do you do when a plumbing emergency arises? The very first thing is to make sure it's safe, and not getting worse. Electricity and water don't play well together safely, so if you need to, turn the power off at the breaker box.

Question 2

Help! How do I turn off the water!

Accepted Answer

The primary isolating valve will generally be on the boundary of your property near the road.  It is usually set into the ground below a blue or black cover.

Question 3

I have a plunger, can I unblock it myself?

Accepted Answer

We suggest trying to clear simple obstructions using a plunger if you have one. However, if you do not have one, or it does not work, we don't recommend chemicals as they rarely get the job done well, and may even cause more damage to your pipes.

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