Question 1

I've got a plumbing emergency, what do I do?

Accepted Answer

What should you do when you locate a plumbing emergency? Safety first! If you find water anywhere near electrical outlets or appliances, the immediate first step is to switch off the power at the breaker box. Then, try to minimise any more leaking or flooding.

Question 2

Help, I do not know where the main water valve is!

Accepted Answer

The main isolating valve will normally be on the boundary of your property close to the road.  It is usually set into the ground below a blue or black cover.

Question 3

Can I use a chemical drain cleaner?

Accepted Answer

If you have a plunger you can attempt to clear the clog in your sink, shower or toilet. If it won't clear, please don't use chemicals as they rarely do the job properly and the chemicals can ruin your pipes.

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